Shipping policy


**Processing time**
Orders are processed within [1–2] working days (Monday–Friday, excluding UK bank holidays). You'll receive a confirmation email with tracking as soon as your order ships.

**United Kingdom**
- Standard delivery: **£2.99**, [2–4] working days
- **FREE delivery on orders of £50 or more**
- Prices include UK VAT. Nothing extra to pay on delivery.

**European Union**
EU orders are shipped from our warehouse **inside the EU**, so there are **no customs duties, import VAT or handling fees** to pay on delivery.
- Standard delivery: **€4.00**, [3–6] working days
- **FREE delivery on orders of €50 or more**
- Prices shown include VAT for your country.

**Switzerland, Iceland, Türkiye and other non-EU European countries**
Shipped from the UK.
- Standard delivery: **£3.90**, [5–8] working days. FREE on orders of £100 or more.
- Local import VAT, duties or courier handling fees may be charged by your country's customs on delivery and are the customer's responsibility.

**United States**
Shipped from the UK.
- Standard delivery: **£12.99** (shown in USD at checkout), [5–10] working days. FREE on orders of £100 or more.
- US import duties or carrier fees may be charged on delivery and are the customer's responsibility.

**Canada**
- Standard delivery: **£15.00** (shown in CAD at checkout), [7–12] working days. FREE on orders of £150 or more.
- Import taxes or duties may be charged on delivery.

**Tracking**
All orders are sent with tracking. If your tracking hasn't updated for [5] working days, contact us at support@lustychic.com.

**Lost or damaged parcels**
If your parcel arrives damaged or doesn't arrive, email support@lustychic.com within 7 days of the expected delivery date with your order number and we'll resolve it.

**Wrong address**
Please check your address at checkout. We can't be responsible for parcels sent to an incorrect address supplied by the customer, but contact us as soon as possible and we'll do our best to help.

**Returns**
See our Refund Policy for how to return an item.

**Contact**
G Look Fashion Ltd t/a Lusty Chic, 92-321-323 High Road, Romford, RM6 6AX, United Kingdom
support@lustychic.com · +44 7885 475830